Dave Mellor Cycles offers free delivery on Parts and accessories £50.01 and Over, as well as free delivery on bikes over £500

*UK Mainland only excluding Highlands and Islands.

UK POSTAGE RATES

PLEASE NOTE THAT WEB ORDERS ARE:

BIKES; 7-10 WORKING DAYS (IN STOCK BIKES ONLY)

ACCESSORIES; 3 - 5 WORKING DAYS (IN STOCK ACCESSORIES ONLY)

The cost of delivery as stated on your order.

We can usually arrange bike deliveries between 9.00am and 5.00pm Monday to Friday.

If you are unavailable to take delivery of your order, then you can request that our courier leaves it in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage that may occur once the order has been left at the delivery address.

If at a first attempt the courier fails to deliver the order, then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more, free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.

DELIVERY OUTSIDE OF THE UK

We are only able to deliver to countries outside of the UK under certain conditions.

If it's an urgent requirement, or for more information, please call 01743 366662, or e-mail us on [email protected].

RETURNS, REFUNDS AND CANCELLATION POLICY

Returns: If the order is broken or spoiled when it is delivered please notify us as soon as possible or in any case within 30 days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items. You can notify us by email [email protected] or by post by writing to Dave Mellor Cycles, 9 New Street, Shrewsbury, SY3 7JW. All refunds under this returns policy will be paid within 14 days of you notifying us, providing that the merchandise has been returned in their original packaging to prevent any further damage.

If you change your mind or the item(s) don’t suit, you can return the item(s) as below:

Please return your item/items to the following address:

Dave Mellor Cycles Returns

9 New Street, Frankwell, Shrewsbury, SY3 7JW

Please enclose a note including: your order number and that you would like a full refund.

We will process a full refund on receipt of the item(s) as long as they arrive in the same condition as we posted out in.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si20...

Cancellations: You can cancel an order at any time up to 14 days from the date of delivery as long as the items remain intact by contacting us via email on [email protected] or by post by writing to Dave Mellor Cycles, 9 New Street, Shrewsbury, SY3 7JW. You will have responsibility for looking after the items until we collect it, we will reimburse the price of the items within 14 days from the date of which you inform us that wish to cancel the order, provided that the order has been collected by the courier.

*This excludes tandems and electric bikes which will be subject to a delivery fee.

**Delivery to Scottish Highlands, Isle of Man, Isle of Wight and Northern Ireland will be subject to a delivery fee.